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    Store Policies

    Return Policy

    1. Return and exchange is only available within 14days after
    item arrival and all items must be returned in new and unused condition with
    all tag(s) attached!!!

    2. You need to return our items, please write us an e-mail
    for return Authorization Number (RA#) to admin@beautytownhair.com.
    You will need to obtain the Return Authorization Number from us and attach with
    your return package. All returns are subject to 20% restocking fee, shipping
    costs are not refundable, special order s are not returnable and return
    shipping charges are customer’s responsibility.

    3. All return items will be inspected before “store credit ,
    refund or exchange”

    4. All wigs, half wigs and hair pieces are not returnable
    under any circumstances due to sanitary purposes.

    5. All Clearance Sales items & Final Sales items are
    non-returnable.

    6. Our Return Address: Beauty Town Hair

    Attn: Return
    Department

    21720 Grandriver
    Ave.

    Detroit, MI 48219

     

    Shipping Policy

    1. Domestic Shipping(United State of America)

    a. Priority Mail(2 – 3days): this is not a guaranteed
    shipment,2-3day delivery time is approximated

    b. First Class Mail(2 – 5days): this is not a guaranteed
    shipment, 2-5day delivery time is approximated

    c. Express Mail(1 – 3days): this is a guaranteed shipment,
    delivery time

    d. U.P.S

    *** Shipping will
    process on the following business day ***

    2. International Shipping

    We ship to
    international destinations able to deliver by USPS. Shipping costs are found on
    www.usps.com . It may take
    longer to ship package worldwide and the shipping costs are usually higher. All
    charges are based on weight and destination delivery times and all orders are
    shipped insured. Any lost or damaged claims will not be processed until the
    claim is approved by the USPS. Also, you are responsible for any duties and
    tariffs that may be applicable. There are no exchanges or refunds for items
    shipped outside the United States of America. All international orders will
    ship with the method customer has chosen, Global Priority Mail(4 – 10days) plus
    custom clearance /Express Mail(3 -6days) plus custom clearance.

    3. All shipments via USPS to overseas and Military
    Installations, such as APO and FPO are maybe unable to track shipments. No
    refund or NO exchange will be available.

    4. We also accept Fax Orders/e-mail orders for customers
    convenient who may or may not have access to the internet. Please Fax your
    orders to (313)541-7703 or e-mail to admin@beautytownhair.com
    with the following information:

    a. Your Name and Shipping Address

    b. Your Credit Card Information with Expiration Date

    c. Your Billing Address to verify credit card information

    d. Your Contact Information(home/work/e-mail address)

    e. Complete Item Names and Codes(#) and Quantities

    5. Customers with refused packages will credit the total
    amount deduct shipping cost, and may charge 20% for restocking fee.



    PLEASE NOTE:

    FOR TRACKING
    PACKAGES INTERNATIONALLY, YOU MUST PAY AN ADDITIONAL FEE TO ADD REGISTERED MAIL
    ($10) PRIOR TO ORDER BEING SHIPPED. BEAUTYTOWNHAIR WILL NOT BE ABLE TO TRACK
    THESE PACKAGES WITHOUT THIS SERVICE. THIS IS AN OPTIONAL FEATURE TO BE PAID BY
    CUSTOMER IN ADDITION TO POSTAGE/SHIPPING FEE. INTERNATIONAL MAIL INSURANCE IS
    ALSO OFFERED TO CUSTOMERS, INSURANCE PROVIDES PROTECTION AGAINST LOST, DAMAGED,
    OR RIFLING ON ALL INTERNATIONAL PARCEL. PLEASE BE AWARE BEAUTYTOWNHAIR WILL NOT
    BE RESPONSIBLE FOR PARCELS THAT DOE NOT HAVE THIS SERVICE.

    It is very important to consider the effects of tariffs,
    taxes, port handling fees and other miscellaneous customs charges when
    determining your product's final cost. Depending on your product and country of
    destination, customs charges will affect the price your buyer is willing to pay
    for your product. Typically, the importer (buyer) is responsible for paying
    these charges.



    Customs Charges

    Imported goods, such as those purchased on
    eBay and other international websites, may be subject to the payment of duty
    and/or GST.



    Regardless of whether the imported goods incurred taxes in the country of
    purchase or not, it does not exempt the importer from the payment of New
    Zealand duty and/or GST.



    In addition to the payment of duty and GST, an Import Entry Transaction Fee of
    $28.75 (GST inclusive) may apply. This fee is payable at the same time that
    duty and GST is collected. A biosecurity risk screening levy of $4.00 is also
    collected by Customs on behalf of the Ministry of Agriculture and
    Forestry/Biosecurity New Zealand (MAFBNZ). Calculation of Customs Charges

    Where applicable,
    Customs duty is levied on the transaction value of the goods (the price
    actually paid for them). Goods and Services Tax (GST) of 12.5 percent is then
    calculated on the duty-inclusive value plus international freight and insurance
    charges. If there is no transaction (such as the goods being supplied free of
    charge, or a relationship between the supplier and importer which affects the
    transaction price), an alternative form of valuation may be used.



    No revenue collection will be made if the total amount owing on the goods
    imported is less than $50. This revenue waiver does not apply to alcohol or
    tobacco products.



    For further information about valuation of goods or calculation of charges,
    please contact any Customs office.

    BeautyTownHair isn't
    responsible for custom charges, only merchandise and shipping charges rated by
    U.S.P.S.





    Cancellation Policy

    1. All orders are shipped immediately.

    2. Orders are not cancel after you submitted your order.

     

    Payment
    Information

    We accept Visa,
    Master Card, Discover, American Express and PayPal. All credit card details
    give over the internet to BeautyTownHair Site are encrypted and are processed
    by Secure Sockets Layer. We do not accept personal check and money order. We do
    not ship Cash of Delivery. Customer use a credit card for method of payment,
    the billing address must match that shown on your credit card statement.

     

    Security

    BeautyTownHair use
    customer’s information to contact customer about the services on our site.
    Protecting customer is always our top priority. BeautyTownHair is committed to
    safeguarding your privacy during and after your orders are processed. BeautyTownHair
    do not share any personal information with any third party or outside
    organizations. Please fill free to give us a call or send us an e-mail at admin@beautytownhair.com if you
    are uncomfortable giving your credit card or personal information over the
    internet.